Privacy Policy

1. Introduction

Sonder (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

2.1 Information You Provide

• Profile information (name, age, gender, interests)
• Photos you upload
• Account credentials
• Communication preferences
• Information shared in chats
• Survey responses or feedback

2.2 Automatically Collected Information

• Location data (used exclusively for matching)
• Device information (device ID, model, operating system)
• App usage data
• IP address
• Access timestamps

2.3 Third-Party Services

• Authentication services
• Analytics tools

3. How We Use Your Information

We use your information to:

• Provide core platform functionality
• Match you with other users
• Process your location for matching purposes
• Enable chat communications
• Maintain and improve our services
• Ensure platform safety and security
• Respond to your requests and support needs
• Send service-related communications

4. Data Sharing and Disclosure

4.1 We Share Your Information With:

• Other users (as part of your profile)
• Chat service providers (only usernames for chat functionality)
• Service providers who assist our operations

4.2 We Do Not:

• Sell your personal data to third parties
• Share your location data except for matching purposes
• Disclose your private communications

5. Data Retention and Deletion

• Account data is retained while your account is active
• Upon account deletion, all personal data is permanently erased
• Chat history and matches are deleted with your account
• Some anonymized analytics data may be retained

6. Your Privacy Rights

Under UK and EU data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact hi@findsonder.app

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of personal data
• Regular security assessments
• Access controls
• Secure data storage
• Regular security updates

8. International Data Transfers

• Data may be transferred outside the UK/EEA
• We ensure appropriate safeguards for international transfers
• Third-party services process data according to their own policies

9. Age Restrictions

• The app is restricted to users 18 and older
• We do not knowingly collect data from users under 18
• Accounts of underage users will be terminated

10. Changes to This Policy

• We may update this policy periodically
• Significant changes will be notified through the app
• Continued use after changes constitutes acceptance

11. Reporting and Safety

• Users can report privacy concerns
• We respond to privacy-related reports within 48 hours
• Future identity verification features may be implemented

12. Contact Us

For privacy-related queries:

• Email: hi@findsonder.app
• Response time: Within 30 days for privacy rights requests

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your privacy rights.